Skip to main content

Specialized Fork Recall

Specialized Bicycles Announces Voluntarily Recall of Front Forks on 2012 -2013 Tarmac SL4, 2013 Crux and 2013 Secteur Disc Bicycles

Asks riders to bring bicycles to U.S. dealers for inspection; provides $100 in -store credit for Specialized merchandise

Morgan Hill, CA – Jan. 25, 2013

- Specialized Bicycles announced a voluntary recall of the front forks

on all models of the 2012 Tarmac SL4, 2013 Tarmac SL4, 2013 Crux, and 2013 Secteur Disc bicycles

and framesets. The recall was initiated by Specialized after learning of an issue with the fork’s carbon

fiber steerer tubes on these models that, in a small number of instances, can crack or break on these

models. The recall is projected to affect approximately 12,200 bikes in the U.S. Specialized is offering

all affected riders a $100 credit toward the purchase of Specialized -branded merchandise. The

complimentary credit is redeemable in -store for a single transaction.

“We are proactively recalling these bikes as a precaution and out of safety for our riders, which is our

highest priority,” said Mike Sinyard, Chief Executive Officer. “We take quality very seriously and are

working with our dealers to inspect these bikes and get our riders back on their bikes quickly and

safely.”

Specialized has a standard customer service process handled through its network of independent

dealers. Owners of these bikes will be notified via mail that they should bring their recalled bicycles to

a Specialized dealer. The dealer will then coordinate an inspection of the fork at Specialized’s

inspection facility in Salt Lake City. Once inspected and repaired, if necessary, the fork will be shipped

back to the dealer and the customer can return to the store to pick up the bike. The entire process

will take approximately two weeks. All owners of the affected bikes will receive a $100 store credit

for Specialized merchandise regardless of whether or not their bike requires a repair.

“We intend to make this recall as easy on our customers as possible,” said Chris Menicou, Director of

Quality at Specialized. “We have fixed the problem at our manufacturing facilities, we have a

systematic process in place to expedite the fork inspection and repair, and we will do our best to

ensure our customers are quite satisfied.”

For more information about the voluntary recall, visit

www.specialized.com under Support and Safety

Notices. Within the US, call 1—877

- 808-8154 for Specialized customer service support.