Specialized Fork Recall
Specialized Bicycles Announces Voluntarily Recall of Front Forks on 2012 -2013 Tarmac SL4, 2013 Crux and 2013 Secteur Disc Bicycles
Asks riders to bring bicycles to U.S. dealers for inspection; provides $100 in -store credit for Specialized merchandise
Morgan Hill, CA – Jan. 25, 2013
- Specialized Bicycles announced a voluntary recall of the front forks
on all models of the 2012 Tarmac SL4, 2013 Tarmac SL4, 2013 Crux, and 2013 Secteur Disc bicycles
and framesets. The recall was initiated by Specialized after learning of an issue with the fork’s carbon
fiber steerer tubes on these models that, in a small number of instances, can crack or break on these
models. The recall is projected to affect approximately 12,200 bikes in the U.S. Specialized is offering
all affected riders a $100 credit toward the purchase of Specialized -branded merchandise. The
complimentary credit is redeemable in -store for a single transaction.
“We are proactively recalling these bikes as a precaution and out of safety for our riders, which is our
highest priority,” said Mike Sinyard, Chief Executive Officer. “We take quality very seriously and are
working with our dealers to inspect these bikes and get our riders back on their bikes quickly and
safely.”
Specialized has a standard customer service process handled through its network of independent
dealers. Owners of these bikes will be notified via mail that they should bring their recalled bicycles to
a Specialized dealer. The dealer will then coordinate an inspection of the fork at Specialized’s
inspection facility in Salt Lake City. Once inspected and repaired, if necessary, the fork will be shipped
back to the dealer and the customer can return to the store to pick up the bike. The entire process
will take approximately two weeks. All owners of the affected bikes will receive a $100 store credit
for Specialized merchandise regardless of whether or not their bike requires a repair.
“We intend to make this recall as easy on our customers as possible,” said Chris Menicou, Director of
Quality at Specialized. “We have fixed the problem at our manufacturing facilities, we have a
systematic process in place to expedite the fork inspection and repair, and we will do our best to
ensure our customers are quite satisfied.”
For more information about the voluntary recall, visit
www.specialized.com under Support and Safety
Notices. Within the US, call 1—877
- 808-8154 for Specialized customer service support.