How To Buy Your Bike Online
Buying Your Bike Online Can Be Easy
We understand that buying a bike online is complicated - we are here to help. We’ve compiled a list of the most commonly asked questions to help make the process a little easier. Don’t see the answer to your question below? Email us at orders@bikemart.com and we will get back to you.
Buy Online
Choose your bike and add accessories to show off your style.
Confirmation
We’ll call you to confirm your order details and delivery.
Order Fulfillment
We’ll assemble your bike and get it ready for shipping or pickup.
Go Ride
Explore local trails, join a group ride, and enjoy your new bike!
Frequently Asked Questions
What services does Bike Mart’s Dallas Preston Hollow location offer?
Bike Mart’s Dallas Preston Hollow bike shop specializes in bicycle sales and bike repair for cyclists of all levels and all types. We love helping beginner cyclists all the way up to avid cyclists and pros. We sell a variety of bikes for different cycling disciplines including road cycling, mountain biking, gravel grinding, e-bikes, recumbent bikes, cruisers, commuter bikes, and much more!
What kinds of bicycle repair services does Bike Mart’s Dallas Preston Hollow location offer?
Get your bicycle inspected for free at Bike Mart’s Dallas Preston Hollow location! If you’re looking for bike service or bike repair in Dallas, we’re your team! We offer a range of bike service options from a basic tune-up to a major tune-up, plus we have a specific road bike tune-up package and a specific package for a mountain bike tune-up. If you’re not looking for a full bike tune-up we also offer a la carte bike repair services like flat tire fix, bike wheel alignment, bike chain installation and repair, bike brake adjust, and handlebar taping. We even do kids' bike tune-ups! Our team services all types of bikes, and we’ll service your bike no matter where you bought it! We repair all makes and models of bikes. We repair most e-bike brands. You can make an appointment for the fastest service, but walk-in bike service needs are always welcome!
How do I know I am buying the right size?
We've created size charts for guidance. Scroll down to find your correct size.
If I buy the wrong size, can I exchange it for the right size?
Yes, we guarantee your satisfaction. Please reach out to orders@bikemart.com. We will work to make it right and make sure you are happy with your purchase.
Will the bike come assembled?
Yes, before any bike leaves one of our stores, the bike is assembled and checked over a second time to ensure the bike is ready to ride.
Can you install some accessories on my bike before you deliver it?
Yes, any items purchased with the bicycle, we will install them at no additional cost. Simply add your request in the comment box when you place your order. Make your riding experience more fun and enjoyable with simple things like an insulated water bottle, kickstand, phone holder, etc…
I am about to purchase a bike, how does the delivery work?
Once your order is placed you will get a confirmation email and a member of our online sales team will reach out to you to schedule a delivery.
When is the bike delivered?
Bikes are delivered about 48-72 hours after your order is placed.
When can I come in for a bike fit?
Bike fit is important to a great riding experience. Please bring your bike into one of our six stores and let one of our expert bike fitters help you find the perfect fit!
I'm new to cycling is there anything I should know once I get my bike?
We're glad you asked! Please check out our Tips For New Cyclist page for helpful tips that will help you once you get your bike home.
